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Privacy Notice

Here at Forbidden Planet International, and sister Companies we are committed to protecting your privacy, and only retaining your data for as long as is legally necessary. We will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018.

Forbidden Planet and its sister Companies are Retailers of Popular Culture and Fantasy based products sold & supplied via Web Sites, Retail Outlets, competitions and Specialist Shows & Events.

We collect information about you to provide the best possible experience for when you use our services.

 

Data Collection

The type of information we will collect about you includes:

Your name, Address, Phone number(s), and E-mail address.

This data is usually collected from you when, you opt-in to create an account, make an order request to purchase goods or services, complete a contact form, enter a prize draw or other competition, request newsletters, request assistance from Customer Support, or participate in other activities we promote that may require the collection of information.

 

Usage

We use these details to administer your Account, process order requests, and conduct correspondence with you to offer the best service that we can.

The sign-up pages of the website where you first create an account, and/or make an order request, contains “opt-in” boxes so that you can receive e-mail newsletters and general marketing information that may be useful.

Each marketing e-mail will offer an “opt-out” if you wish to stop receiving such informative emails.

The data that we collect is limited in scope and used for the purposes to which it is intended, e.g.  that where we have been given permission as required to process order requests and/or deliver the services you require/request.

 

Additional Information

To ensure the we give optimal performance we also collect some additional  background information such as your account number, purchase history, and email correspondence with us.

 

Cookies & Analytics

We also use tracking cookies to manage sessions, e.g. when you move between pages or place a product in the shopping cart then the information is stored in the session variables. (see Cookies below)

We also use Website analytic tools, Google Analytics about how you interact with the website. Such data is collected en masse and anonymised for analysis purposes

 

Sharing Data

Your data is selectively shared only with sister Companies within Forbidden Planet and other specified Companies necessary to the process of fulfilling your order requests and requirements. Such as Couriers (e.g. Royal Mail, TNT, UPS etc) and Payment Service Providers (e.g. SagePay & Paypal ) and then only to the extent of their own specialized service as part of the retail or delivery function to provide the products & services you have requested. 

These third parties are all subject to the same strict data processing rules. 

 

Rights to your data

We promise that the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing sales@forbiddenplanet.co.uk.

If you find any inaccuracies, let us know promptly and we will delete or correct any verified information.  Such corrections must be verified by anti-fraud detection methods (which are variable) to protect your personal information from malicious third parties & data theft.

 

Retention

Your data will only be kept on file for as long as you require it to be, or as long as legally required, e.g. by Companies House or HMRC.

Please note that we are also mandated by law to maintain records in order to discharge any future obligations that are required by and for such legal compliance or statutory functions such as subpoenas, property rights, safety, or to prevent/stop illegal activity.

 

Marketing

Your data is confidential, it is not and will not be offered to any Marketing Companies for use. It is held securely in the UK.  Should any circumstances arise whereby it becomes necessary to transfer data outside the UK, we will always seek your consent first.

 

Cookies - general

As noted above, we may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.

We do this to help you have a better web experience, and to collect anonymous statistics to show us how visitors use our site. Those statistics are used to help us improve site functionality for you. 

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. 

Information on deleting or controlling cookies is available at www.AboutCookies.org.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


Last Updated: May 24th, 2018.