Terms and Conditions
Forbidden Planet International (FPI) have a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping (FPHS), Sci-Fi Warehouse, Forbidden Planet Blog or Magazine, Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine. The Forbidden Planet Websites, e-newsletters, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores.
FPI supply science fiction, fantasy and popular culture products primarily, but not exclusively, for Collectors, Fans, and all the delightfully offbeat humans happily subsumed by a sense of wonder in an age of cynicism.
Products, prices and promotions offered online, in print, other literature, and in the retail stores may be different and mutually exclusive.
On the websites and from other media including, but not limited to, catalogue(s) all orders are taken as a “request to supply”. Such requests include the obligation to pay for the goods.
Placing an order
Orders are placed on the system as request reservations with card payment details held by Sage Pay, or, if selected, payment details processed by Paypal.
Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.
You must be 18 years or over to make web, email and/or catalogue purchases. We reserve the right to accept or reject any order for any reason at our absolute discretion.
No Sales Contract is formed until dispatch of goods.
Each contract so formed is specific to the items shipped. Other open “requests to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.
Pre-Orders and Back Orders
Forbidden Planet Home Shopping (FPHS) carries extensive stocks, even so, many items offered through the websites and in print media are “Pre-Order”, or “Back Order”.
Pre-order products are those in design, the early stages of manufacture, printing or reprinting and transit. Where possible we shall indicate anticipated release, or arrival dates, (which are always subject to change). Manufacture and shipping is inherently flexible and subject to many a slip t’wix cup & lip (to coin a phrase). There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to. Therefore it is mandatory for the Customer to accept that any particular 30, 60, 90 day or greater window of delivery dates is subject to slippage or change We shall endeavour to advise all Customers of revised availability dates, but the dissemination of information is, as always, governed by Supplier information. Additionally, such items may also have limited production runs or be restricted in other ways.
Back Order products are items which have been in stock, have sold out, and are on re-order from the Supplier or Publisher. Back Orders are placed in good faith by FPHS and, in the main, are re-supplied to us within acceptable time frames. However, outside circumstances can intervene.
We shall always do our best to keep Customers appraised of any delay.
When products do arrive they are normally shipped out in the same sequence as orders are placed on the system. In other words, first come first served, barring product limitations or other restrictions.
As all orders are placed on the system as a “request to supply”, you can reserve your items safely in the knowledge that FPHS do not charge your card, or bank your cheque, until we have goods ready to ship. (The exception being Paypal which is a cash with order process.)
FPHS only charge cards for the actual item(s) being shipped plus postage (if applicable). Cheques are banked when one or more items are ready to ship. (We advise cheque customers who place multiple item orders to pay with two, three or four cheques so that they can be banked separately as goods arrive).
Card Security when ordering through the website
When ordering, your card details are secure. Forbidden Planet Home Shopping (FPHS) does not keep your card data. FPHS use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP’s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the FPHS website, when you are requested to confirm your order request, you are seamlessly transferred to Sage Pay where card details are entered once.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send FPHS a secure, randomly generated access code. After the pre-auth, Sage Pay return you to the FPHS website, where you can continue shopping or log out.
Card Payment Process
When goods arrive and are ready for shipment, FPHS use the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched (and for UK Customers, plus postage if applicable)
If your Card order is for several items shipped in different parcels over time , the contents of each parcel will be charged separately when ready to ship. The only deviation from this process is UK postage which is charged in full relevant to the whole order request as a single item with the first parcel only.
Paypal Payment Process
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)
The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment.
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability. Such corrections may be made even after an order has been acknowledged. If the price at which you have requested goods is incorrect you will have the right to cancel.
There is normally no minimum or maximum order. But such may be specified or qualified in a particular promotion or offering. Some restrictions, such as, but not limited to, distribution rights and availability may also override.
Some high value items are subject to a 15% non refundable deposit. These products are clearly signposted on the web site, and all Customers are requested to confirm their acceptance. Customers through Sagepay will have a 15% value debited on acceptance. Paypal Customers, because Paypal is a cash with order type payment, will have paid in full for the high value item. In accepting the 15% non refundable fee, Paypal Customers, should they subsequently cancel their order agree to have 15% of their order value withheld from refund.
When making order requests on line, you are invited to create an account. Account holders can check past orders and hold items in their shopping basket for possible future purchase. NB: such items are not “reserved”, they are a “wish list” When converting a “wish list” into an Order Request, the price and stock availability of the items requested will defer to the Web Site pricing and stock availability at the date of order request. UK Credit Card customers. When items are shipped separately, cards are debited through Sage Pay only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of UK Postage on your whole order request is debited with your first shipment.
All major Credit/Debit cards accepted via SagePay. Access, Visa, Mastercard, Amex etc.
Ordering by mail
Write up your complete order, along with FPHS stock codes, together with your name & address (include your postcode). Give a contact telephone number (if possible) and your e mail address (if applicable). Enclose the correct payment. By cheque or postal order and send to:
Order Requests, Forbidden Planet, 8 Galliford Road, Maldon, Essex, CM9 4XD.
(do not include cash or card data)
Note please that Pay Pal order requests are only available through the website.
Cheques will not be banked until the first available item on your order is ready to ship. We then have to bank your whole cheque. We recommend that cheque customers ordering a number of items to send in several cheques to cover their order. Which means that we can automatically stagger payments when items are shipped separately.
Cheques have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days. Postal Orders, when used to pay for orders are treated as cash and banked immediately.
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.
Mainland UK: Shipping/ Carriage / Postage/ Courier fees for Merchandise
Shipping fees for mailing to mainland UK addresses are as follows:
Order Value (excluding postage)
up to £9.99 £2.00 shipping
£10.00 to £35.99 £3.50 shipping.
£36.00 to £99.99 £5.00 shipping.
£100 to £199.99 £7.50 shipping.
£200.00 plus £10.00 shipping
Graphic Novels postage is a flat £1 per book for delivery in the UK
Free postage” items are “Free postage” for UK Mainland deliveries only.
Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, Isle of Man and Channel Isles where small delivery supplements are added:
Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. GY 1 to 10, & JE 1 to 5 For the above postcodes:
Order Value (excluding postage)
up to £9.99 £2.50 shipping
£10.00 to £35.99 £3.95 shipping.
£36.00 to £99.99 £5.95 shipping.
£100 to £199.99 £8.50 shipping.
£200.00 plus £11.00 shipping
Customer requests for urgent delivery from stock, will only be accepted by telephone. (01621 877222) Accepted requests will incur extra fees dependent on circumstances and service required. They will be confirmed by email. Any extra fees relevant to an “urgent” request are not refundable should the goods be cancelled or returned. “Urgent” services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas.
Delivery Address: We shall deliver items only to the address given on the original order. Goods will not be delivered to dropship, pickup, accomodation, PO Box, parcel motel, hotel, or other anonomised addresses.
We use both Royal Mail & Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier, and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories.
Delivery Period. If items are in stock then delivery is normally effected well within 21days.
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a return confirmation email of cancellation from Customer Service which will be sent to the email address registered on your account.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery.
Date of delivery is defined within these Terms & Conditions as two working days after date of dispatch.. All online Customers are emailed with date of dispatch information.
To exercise your right of cancellation you may use the “Model form” (which is available for use or download on the website) but it is not obligatory. Should you use the form FPHS will email an acknowledgement receipt.
You must inform us of your decision to cancel by clear statement before the 14 day cancellation period expires: In all cases of a projected return you must notify us by email, telephone, letter or fax.. Email firstname.lastname@example.org with “return” and your order number in the subject line. Or, call the special line 01621 877232 to give us details. Snail Mail Forbidden Planet Home Shopping (Returns) 8 Galliford Road, Maldon, Essex, CM9 4XD, or fax 01621 850862. In all cases we shall give you a returns authorisation number and return instructions. Where applicable, we shall arrange for a courier pickup of the parcel. Smaller items can be returned using Royal Mail. All items must have a Returns Authorisation number, and must be returned within 14 calendar days..
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”
Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed e.g. CDs, DVDs & PC / console games etc..
Limitation of liability: Forbidden Planet shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Forbidden Planet are not liable for any other losses or compensation. Re-imbursement will be made by the same means as payment was effected. All re-imbursements are in £sterling.
FPHS reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.
We may withold re-imbursement until after the returned goods have been received, or positive proof of dispatch is supplied.. Re-imbursement is normally made within 14 days of receiving the returned goods.
Order amends / changes / extra items. We normally process order requests in the same sequence as we receive them. Order amendments, changes and requests for extra items therefore have to be processed as new order requests. .
Queries. Please allow a period of 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in £sterling and include VAT where applicable.
Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.
Please note also that the Freepost Service we offer is a letter service only. Any parcel sent to us using the Freepost service may be discarded or made subject to excess penalty charges by the Royal Mail. Should such a parcel be delivered to us by Royal Mail any excess delivery fees generated will be debited or invoiced to the Customer
Overseas Customers –
For avoidance of doubt: The same contractural stipulations apply to Overseas Order requests as to the UK. No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open “request to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.
We accept orders (requests to supply) from outside the UK by Credit Card or Paypal only. Shipments to addresses outside the UK are sent, when goods are ready, shipping paid, as either full or part shipments. Overseas orders will ONLY be delivered to the Cardholder residential address or confirmed Paypal residential address.
Overseas Card Orders:
We shall debit your card via Sage Pay with the cost of the goods and the shipping fee when goods are ready to ship.. In the case of small orders that process is automatic. With other items, for example, large, heavy or more valuable we notify you of shipping costs prior to shipment, and request that you authorise payment for shipping to be debited to your card. The Sales Contract created on dispatch of goods therefore includes your specific authority to ship. Any return request or subsequent cancellation will exclude the cost of shipping.
Overseas Paypal orders
For low value shipping costs we shall make a Paypal request for funds. With higher ship fees we shall notify you of the shipping cost prior to shipment with a request for payment through your Paypal account. . The Sales Contract created on dispatch of goods therefore includes your specific authority to ship. Any return request or subsequent cancellation will exclude the cost of shipping.
Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Forbidden Planet cannot be held responsible for any delays or fees imposed.
Intellectual Property & copyrights
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Forbidden Planet International (FPI) and its sister companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. Forbidden Planet are not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time.
Please check the T&C periodically.
Last updated July 8th 2014