Terms and Conditions
Terms and Conditions
Forbidden Planet International (FPI) have a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping (FPHS),
Forbidden Planet Blog or Magazine, Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine.
The Forbidden Planet Websites, e-newsletters, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores.
FPI supply science fiction, fantasy and popular culture products primarily, but not exclusively, for Collectors, Fans, and all the delightfully offbeat humans happily subsumed by a sense of wonder in an age of cynicism.
Products, prices and promotions offered online, in print, and other literature, and in the retail stores may be different and mutually exclusive.
On the websites and from print media including catalogue(s) all orders are accepted as a request to supply.
Placing an order
Orders are placed on the system as request reservations with card payment details held by Sage Pay, or, if selected, payment details processed by Paypal.
Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requirements have been entered correctly.
You must be 18 years or over to make web, email and/or catalogue purchases.
We reserve the right to accept or reject any order for any reason at our absolute discretion.
Pre-Orders and Back Orders
Forbidden Planet Home Shopping (FPHS) carries extensive stocks, even so, many items offered through the websites and in the catalogue(s) are “Pre-Order”, or “Back Order”.
Pre-order products are those in design, the early stages of manufacture, printing or reprinting and transit. Where possible we shall indicate anticipated release, or arrival dates, (which are always subject to change). Manufacture and shipping is inherently flexible and subject to many a slip t’wix cup & lip (to coin a phrase). There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to. Therefore it is mandatory for you to accept that any 30, 60, or 90 day window is subject to slippage. We shall endeavour to advise all Customers of revised availability dates, but the dissemination of information is, as always, governed by Suppliers.
Additionally, such items may also have limited production runs or be restricted in other ways.
Back Order products are items which have been in stock, have sold out, and are on re-order from the Supplier or Publisher. Back Orders are placed in good faith by FPHS and, in the main, are re-supplied to us within acceptable time frames. However, outside circumstances can intervene.
We shall always do our best to keep Customers appraised of any delay.
When products do arrive they are shipped out “in the same sequence as orders are placed on the system”. In other words, first come first served.
As all orders are placed on the system as a “request to supply”, you can reserve your items safely in the knowledge that FPHS do not charge your card or bank your cheque until we have goods ready to ship. (The exception being Paypal which is a cash with order process.)
FPHS only charge cards for the actual item(s) being shipped plus postage (if applicable). Cheques are banked when one or more items are ready to ship. (We advise cheque customers who place multiple item orders to pay with two, three or four cheques so that they can be banked separately as goods arrive).
Card Security when ordering through the website
When ordering, your card details are secure. Forbidden Planet Home Shopping (FPHS) does not keep your card data. FPHS use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP’s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the FPHS website, when you are requested to confirm your order request, you are seamlessly transferred to Sage Pay where card details are entered once.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send FPHS a secure, randomly generated access code. After the pre-auth, Sage Pay return you to the FPHS website, where you can continue shopping or log out.
When goods arrive and are ready for shipment, FPHS use the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched (and for UK Customers, plus postage if applicable)
If your Card order is for several items shipped in different parcels over a time period, the contents of each parcel will be charged separately when ready to ship. The only deviation from this process is UK postage which is charged as a single item with the first parcel only.
When ordering using Paypal
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)
The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment.
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price or description. Such corrections may be made even after an order has been acknowledged. If the price at which you have ordered goods is incorrect you will have the right to cancel.
There is no minimum or maximum order unless such is specified or qualified in a particular promotion or offering, including but not limited to, distribution rights and availability restrictions.
Some high value items are subject to a 15% non refundable deposit. These products are clearly signposted on the web site, and all Customers are requested to confirm their acceptance. Customers through Sagepay will have a 15% value debited on acceptance. Paypal Customers, because Paypal is a cash with order type payment, will have paid in full for the high value item. In accepting the 15% non refundable fee, Paypal Customers, should they subsequently cancel their order agree to have 15% of their order value withheld from refund.
When ordering on line, you can order as a guest or create an account. Guest orders will not be available for future review. Account holders can check past orders and hold items in their shopping basket for possible future purchase. NB: such items are not “reserved”, they are a “wish list”
UK Credit Card customers. When items are shipped separately, cards are debited through Sage Pay only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of UK Postage on your whole order request is debited with your first shipment.
All major Credit/Debit cards accepted. Access, Visa, Mastercard, Amex etc.
Ordering by mail or fax: Write up your complete order, along with our stock codes, together with your name & address (include your postcode). Give a contact telephone number (if possible) and your e mail address (if applicable). Enclose your correct payment or card details.
Note please that Pay Pal order requests are only available through the website.
Cheques will not be banked until the first available item on your order is ready to ship. We then have to bank your whole cheque. We recommend that cheque customers ordering a number of items to send in several cheques to cover their order. Which means that we can automatically stagger payments when items are shipped separately.
Cheques have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days. Postal Orders, when used to pay for orders are treated as cash and banked immediately.
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.
Mainland UK: Shipping/ Carriage / Postage/ Courier fees for Merchandise
Shipping fees for mailing to mainland UK addresses are as follows:
Order Value (excluding postage)
up to £9.99 £2.00 shipping
£10.00 to £35.99 £3.50 shipping.
£36.00 to £99.99 £5.00 shipping.
£100 to £199.99 £7.50 shipping.
£200.00 plus £10.00 shipping
Graphic Novels postage is a flat £1 per book for delivery in the UK
Free postage” items are “Free postage” for UK Mainland deliveries only.
Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, Isle of Man and Channel Isles where small delivery supplements are added:
Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. GY 1 to 10, & JE 1 to 5
For the above postcodes: Order Value (excluding postage)
up to £9.99 £2.50 shipping
£10.00 to £35.99 £3.95 shipping.
£36.00 to £99.99 £5.95 shipping.
£100 to £199.99 £8.50 shipping.
£200.00 plus £11.00 shipping
Customer requests for urgent delivery from stock, will only be accepted by telephone. Accepted requests will incur extra fees dependent on circumstances and service required. They will be confirmed by email. “Urgent” services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas.
Delivery Address: We shall deliver items only to the address given on the original order.
We use both Royal Mail & Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels.
If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier, and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories. Some products offered, such as character light fittings may be two pin 110volt. In those cases we supply a voltage converter for use in the UK with the product at no extra cost.
Delivery Period. If items are in stock then delivery is normally effected well within 21days.
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. If you are returning any item within the seven day period for any reason other than damaged or incorrect item, the Customer will be liable for shipping costs for the return of the product. Original postage costs will not be refunded. The Customer accepts their duty of care to return goods.
In all cases of a projected return you must notify us by email or telephone.
Email firstname.lastname@example.org with “return” and your order number in the subject line. Or, call the special line 01621 877232 to give us details. In either case we can then give you a returns authorisation number and return instructions. Where applicable, we shall arrange for a courier pickup of the parcel. Smaller items can be returned using Royal Mail. All items must have a Returns Authorisation number.
All items must be returned in original packaging with all seals intact and in re-saleable condition.
Sealed packaged goods like CDs, DVDs & PC / console games are only accepted for return in their original unopened shrink wrapped packaging.
Limitation of liability: Forbidden Planet shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Forbidden Planet are not liable for any other losses or compensation.
Items must be returned within 10 working days of receiving authorisation to qualify for refunds.
Please note also that the Freepost Service we offer is a letter service only. Any parcel sent to us using the Freepost service may be discarded by the Royal Mail. Should such a parcel be delivered to us by Royal Mail any excess delivery fees generated will be debited to the Customer.
Order amends / changes / extra items. As we process order requests for shipping in the same sequence as we receive them. (first come first served) - order amendments, changes and requests for extra items have to be processed as new orders. Cancellations for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a confirmation email from Customer Service which will be sent to the email address registered on your account.
Queries. Please allow a period of 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in £sterling and include VAT where applicable.
Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received.
Overseas Customers –
We accept orders (requests to supply) from outside the UK by Credit Card or Paypal only. Shipments to addresses outside the UK are sent, when goods are ready, at cost, as either full or part shipments. Overseas orders will ONLY be delivered to the Cardholder address or confirmed Paypal address.
Overseas Card Orders:
We shall debit your card via Sage Pay with the cost of the goods and the shipping fee. Normally that process is automatic. With large, heavy or more valuable items you can request that we notify you of shipping costs prior to shipment.
Overseas Paypal orders
For low value shipping costs we shall make a Paypal request for funds. With higher ship fees we shall notify you of the shipping cost with a request for payment through your Paypal account.
Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Forbidden Planet cannot be held responsible for any delays or fees imposed.
Intellectual Property & copyrights
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Forbidden Planet International (FPI) and its sister companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. Forbidden Planet are not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions
Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.
Last updated October 11th 2013