Shipping & Returns
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered.
Notify us by telephone.
Call the special line 01621 877232 to give us details.
We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Sealed packaged goods like videos, CDs, DVDs & PC / console games must be returned in their original unopened packaging. Please note also that the Freepost Service we offer for orders is a letter service only. Any parcel sent to us using the Freepost service will be debited and returned or discarded by the Royal Mail.
If you are returning any item within the seven working day period for any reason other than damaged or incorrect item, the customer will be liable for shipping costs for return of the product. Original postage costs will not be refunded.
If items are in stock then delivery is normally effected well within 28days. Not yet published items like videotapes and books are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods can stretch. Where possible we shall notify you of any anticipated or known delays.