Forbidden Planet International (FPI) have a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping (FPHS), Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine.
The Forbidden Planet Websites, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores. Products, prices and promotions offered online, in print, and other literature, and in the retail stores may be different and mutually exclusive.
On the websites and from print media including catalogue(s) all orders are accepted as a request to supply.
Orders are placed on the system as reservations with payments details held by Sage Pay.
Order acknowledgements are emailed. The order acknowledgement is not a guarantee to supply and it is not an invoice. Customers should always check their acknowledgement to ensure that their order is correct.
You must be 18 years or over to make web, email and/or catalogue purchases.
Forbidden Planet International reserves the right to reject any order for any reason.
When ordering, your card details are secure.
Forbidden Planet Home Shopping(FPHS) does not keep your card data. FPHS use the services of payment service provider (PSP) Sage Pay. (One of the largest such organisations in the UK). PSP’s are Payment Card Industry compliant security organisations that offer fully secure facilities for the holding of Customer confidential data. At final check out on the FPHS website, you are seamlessly transferred to Sage Pay where you enter your card details once. After updating, Sage Pay seamlessly return you to FPHS, where you can continue shopping or log out.
Sage Pay will pre-authorise the card for one penny (to prove that it is genuine) then send FPHS a series of random access codes.
When ordering by mail or telephone. Our operators will enter your card data into the secure Sage Pay terminal. In return they receive confidential random access codes, which are applied to your order. Sage Pay will pre-auth your card for one penny. Then your card data is securely shredded.
For security FPHS do not keep card data. Either electronically, or on paper.
When goods arrive and are ready for shipment, FPHS use the Sage Pay access codes to apply for release of funds, and then, only for the goods about to be dispatched (plus postage if applicable)
Many items offered through the websites and in the catalogue(s) are “pre-order”. That is, products that are in design or the early stages of manufacture. Where possible we shall indicate anticipated release dates, which are always subject to change. Such items may also have limited production runs or be restricted in other ways. When products do arrive they are shipped out “in the same sequence as orders are placed on the system”. In other words, first come first served. You can reserve your items safely in the knowledge that FPHS do not charge your card or bank your cheque until we have goods ready to ship. We only charge cards for the actual item(s) being shipped plus postage (if applicable). Cheques are banked when one or more items are ready to ship. (We advise cheque customers who place multiple item orders to pay with two, three or four cheques so that they can be banked separately as goods arrive).
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order based on any incorrect price or description. Such corrections may be made even after an order has been acknowledged. If the price at which you have ordered goods is incorrect you will have the right to cancel.
There is no minimum or maximum order unless such is specified in a particular promotion or advertisement.
Ordering by mail: Please use the order form provided in the catalogue or (if you do not wish to cut your catalogue) use any extra order form provided, or plain paper. Order forms may be photostated or copied. Write up your complete order, along with our stock codes, together with your name & address (include your postcode). Give a contact telephone number (if possible) and your e mail address (if applicable). Enclose your correct payment or credit card details.
Cheques will not be banked until the first available item on your order is ready to ship. We then have to bank your whole cheque. We recommend that cheque customers ordering a number of items, send in several cheques to cover their order, which means that we automatically stagger payments when items are shipped separately.
Cheques have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days. Postal Orders, when used to pay for orders are treated as cash and banked immediately.
UK Credit Card customers When items are shipped separately, cards are debited through Sage Pay only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of the nominal UK Postage on your whole order is debited with your first shipment.
Overseas Customers – We accept orders from outside the UK by Credit Card only. Shipments to addresses outside the UK are sent at cost. When goods are ready, either full or part shipments, we shall debit your card via Sage Pay with the cost of the goods and the shipping fee. Normally that process is automatic. With large, heavy or more valuable items you can request that we notify you of shipping costs prior to shipment.
Ordering by fax , email, or our secure website. Please list your complete order along with your name, address (including postcode), payment details and contact telephone/e mail number.
Ordering by telephone. Please have your full order to hand together with your payment details. We regret that we are unable to take reservations for items without payment details.
Telephone Lines are open between 9.00 am and 5.00 pm (GMT/BST) Monday to Friday.
All major Credit/Debit cards accepted. Access, Visa, Mastercard, JCB, Amex etc. Please note that some swipe only cards like Electron and some Solo cards may be refused for “customer not present” purchases e.g. by post, email, or telephone. Most, but not all, can be used on the website as they will be pre-auth by Sage Pay. They can be used in person when purchasing at one of our retail stores.
PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship.
The PayPal service therefore, although extremely secure, is similar to a cash transfer.
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.
Shipping/ Carriage / Postage Postage/Courier fees for mainland UK are listed on paper order forms and website(s). Normally £2.50 for the first item listed plus £1.65 for each subsequent item up to a maximum per order of £14.00.
Mainland UK excludes Highlands and Islands, Northern Ireland, Isles of Man and Channel Isles where Courier fees are slightly higher.
Fast Track express orders will incur an additional £10 delivery charge
Delivery Address: We shall only deliver items to the Card Holder address unless we receive specific written verifiable instructions to deliver to a third party address.
Overseas orders will ONLY be delivered to the Cardholders address.
Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by the courier. If you do not arrange re delivery with the Courier and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories. Some products offered, such as character light fittings may be two pin 110volt. In those cases we supply a voltage converter for use in the UK with the product at no extra cost.
Delivery Period. If items are in stock then delivery is normally effected well within 28days.
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
Exchanges/Returns. If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. Notify us by telephone. Call the special line 01621 877232 to give us details. We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Smaller items should be returned by Royal Mail (along with its original packaging). Sealed packaged goods like CDs, DVDs & PC / console games are only accepted for return in their original unopened packaging.
Please note also that the Freepost Service we offer for orders is a letter service only. Any parcel sent to us using the Freepost service may be discarded by the Royal Mail. Should such a parcel be delivered to us the Royal Mail fees will be debited to the customer.
Order amends / changes / extra items. As we process orders for shipping in the same sequence as we receive them. (first come first served) - order amendments, changes and requests for extra items have to be processed as new orders. Although cancellations for individual stock lines can be accepted over the telephone, we cannot guarantee such cancellations. It is advisable to confirm your requirements in writing.
Queries. Please allow a period of 14 days after receiving your acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in £sterling and include VAT where applicable.
Ownership and title in the goods do not pass to the Customer until full payment has been received.
All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Forbidden Planet International (FPI) and its affiliated companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. FPI are not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions
Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.
Last updated Jan 2013